SMAC

It is our understanding that ERP has the right technologies to bring your competitiveness to the next level. ERP has released a number of products related to social media, mobility, analytics and cloud, or SMAC in short, that we believe will change the enterprise technology landscape.

Social Media

Social media has created new channels for the way customers want to interact with an enterprise. Are you adequately prepared to find relevant messages, handle tens of thousands of them, and respond intelligently within minutes? Using ERP Cloud for Social Engagement you can deliver a great customer experience by listening to and engaging with your customers where they like to hangout. Find the most critical messages, and use enterprise data to gain customer insight. Then collaborate within your team or across the organization to resolve issues efficiently and effectively.

Our social media solutions include social collaboration tools such as ERP JAM and Social Media Analytics using netbase.

Solution Features :

Social Media Listening

• Identify key messages with the right sentiment and product mention to break through the social media noise.
• Get a prioritized list of important messages.
• Detect sentiment and keywords.
• Understand brand-level trends and buzz.

Real-Time Facebook and Twitter Message Response

• Prioritize, route, and view messages from multiple Twitter and Facebook channels.
• Route, assign, and escalate every message you receive quickly and effortlessly.
• Organize all messages by tagging them and flagging your favorites.
• Enable collaboration among team members to boost the quality of your responses.
• Respond rapidly and consistently with an integrated social knowledgebase.
• Deliver brand-consistent responses by using templates.

Complete Social Profile and History

• Understand the full context of your customers by leveraging social and enterprise data.
• Capture a complete history of customers' social interactions.
• View customer's social media public profile and a timeline of messages.
• Determine level of influence customers' messages have in the world of social media.
• Combine consumer data with social and enterprise data for an extended 360 view.

Analytics

• Gain real-time insight into key trends and topics being discussed by your customers.
• Use embedded charts and dashboards to obtain critical information.
• Measure your team's performance and impact with built-in KPIs.
• Explore messages and your audience by applying tag clouds.

Mobility

Unwire your employees, customers, and partners with proven, highly-rated mobile solutions from a company you can trust. ERP is the only vendor that can provide you with complete, end-to-end software solutions that mobilize your entire organization. And because each of our mobile solutions is best of breed and smartly integrated - you can start with what you need now, and scale up as your business grows.

• Use a single, unified mobile platform for all your employee, consumer, and partner app needs.
• Reduce costs by using innovative, pre-built mobile apps from ERP and our partners.
• Build transformative mobile apps by co-innovating with the ERP Mobility Design Center.
• Secure and control your mobile devices with scalable enterprise mobility management.
• Get mobile access to real-time data with analytic apps built on ERP HANA.

Meet the diverse challenges of enterprise mobility head on - with the ERP Mobile Secure enterprise mobility management portfolio. Be confident that your mobile devices, apps, content and communications are enterprise grade and optimize the mobile experience for users of today's most popular mobile devices. Rely on ERP's robust mobile device management, mobile application management, and mobile content management solutions.

• Protect critical corporate data with the most scalable, secure architecture.
• Choose scalable and flexible deployment methods - Cloud or On-Premise.
• Support for both personally owned and Bring Your Own Device (BYOD) scenarios.

Analytics

Applied Analytics

Give the right insights to the right decision makers at the right time. Our applied analytic solutions can help you better manage everything from business planning, regulatory compliance, and profitability to the daily monitoring of KPIs and risk metrics. Get to know the impact of operational metrics on your business performance - analyze root causes, simulate scenarios, and make predictions - and steer your business with confidence.

• Faster and more informed decision making with real-time insights
• Improved performance with relevant business and market indicators
• Greater agility with streamlined, integrated business processes
• Reduced cost of implementation with rapid-deployment solutions

Predictive Analytics

Influence your business outcome in real-time and extract more value from your Big Data - with predictive analytics from ERP. Our solutions can help you bring predictive insight to everyone in your organization - across applications and mobile devices.

• Visualize the future: Spot trends, risks, and patterns hidden in your Big Data
• Run what-if scenarios and find the best possible outcomes in split seconds
• Act before it happens: Empower everyone in your business with predictive insight

Cloud

Manage your people, money, customers, suppliers, even your entire business, in the cloud with the most comprehensive cloud computing portfolio on the market.

HCM Applications

Success Factors provides the industry's only true end-to-end cloud HCM platform delivering a full talent suite, core HR and workforce analytics. Adopt at your own pace, in any order, and seamlessly integrate with your existing on premise investments.

Finance Applications

Enable your finance organization to become more efficient and strategic through modern cloud solutions. Streamline accounting, gain transparency and insight to performance across the organization to make better decisions.

Procurement Applications

Ariba's solutions and expertise in spend analysis, sourcing, contract management, procurement, electronic invoicing and supplier management help companies control spending, collaborate with suppliers, and contribute to the bottom line.

Sales, Service, and Marketing Applications

Cloud solutions from ERP equip your marketing, sales, and customer service teams to win with today's empowered customers, so you can engage with them sooner and accompany them on their journey from prospect to promoter.